> ## Documentation Index
> Browse all help pages at: https://ringattendant.com/docs
>

# Calls & messages

> Review call history and text customers from your business line.

**Sidebar → Calls** is your communication inbox.

- **Call History** — answered, missed, and related call records.

- **Inbox** — SMS threads with contacts.

- **Archived** — conversations you have cleared from the main inbox.

Use search to find a person by name, number, or summary text.

![Calls & Messages empty state](https://ringattendant.com/images/user-guide/05-calls.png)

*A new account before the first call — history fills in automatically.*

## Replying by SMS

Open a conversation in **Inbox**, type your reply, and send. Until 10DLC is approved, outbound texts may send from a shared Ring Attendant number that includes your business name. After approval, they send from your business line.

If Jarvis auto-reply is enabled on the line, you can still take over by sending a manual reply.

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Source: https://ringattendant.com/docs/calls-and-messages · RingAttendant help center